# Clinic Service Robot Escalation Customer Report

Status: customer-safe export

Incident id: `bbx_inc_2026_05_21_143822_clinic12`

## Summary

The robot paused near a blocked doorway and was redirected by staff. No patient data or raw audio is included in the customer view.

## What The Packet Shows

- Trigger: `customer_escalation`
- Severity: `customer_report_required`
- Mitigation: Nurse station staff used local assist mode and redirected the robot to a service alcove.
- Raw video, raw audio, badge data, and private site maps are excluded from this report.

## Customer-Safe Conclusion

This packet is suitable for customer review, insurer triage, and third-party verification without exposing private robot telemetry.