{
  "packet_version": "0.1.0",
  "incident_id": "bbx_inc_2026_05_21_143822_clinic12",
  "case_title": "Clinic Service Robot Escalation",
  "sealed_at": "2026-05-21T14:39:16Z",
  "event_time": "2026-05-21T14:38:22Z",
  "robot": {
    "robot_id": "clinic_bot_12",
    "robot_type": "Clinic delivery robot",
    "fleet_id": "outpatient_floor_02",
    "runtime": "ROS2-compatible service stack",
    "autonomy_mode_at_trigger": "autonomous_assistive"
  },
  "site": {
    "site_id": "clinic_wing_b",
    "setting": "Outpatient clinic hallway and nurse station",
    "mission_id": "specimen_drop_2304",
    "site_policy_version": "patient_privacy_v2.8"
  },
  "trigger": {
    "type": "customer_escalation",
    "severity": "customer_report_required",
    "source": "/blackbox/escalation_monitor",
    "condition": "blocked_path_duration_s > 12 && patient_audio_escalation == true",
    "window": {
      "pre_event_seconds": 300,
      "post_event_seconds": 60
    }
  },
  "summary": {
    "short": "A clinic delivery robot paused near a doorway while a patient and caregiver interpreted the pause as directed at them.",
    "root_cause_draft": "The robot complied with navigation rules but failed to exit the social space quickly after a blocked-path wait.",
    "mitigation": "Nurse station staff used local assist mode and redirected the robot to a service alcove.",
    "customer_safe_summary": "The robot paused near a blocked doorway and was redirected by staff. No patient data or raw audio is included in the customer view."
  },
  "packet_integrity": {
    "sealed": true,
    "hash_algorithm": "sha256",
    "packet_hash": "0x499249f0d6a0905484ea4cdf882cc2ef8cee4f33e11db4ff3d5a4c93dd1edc20",
    "append_only_after_seal": true
  },
  "privacy": {
    "redacted_customer_view_available": true,
    "masks": [
      "face",
      "badge",
      "screen",
      "raw_audio"
    ],
    "retention_policy": "raw_video_30_days_metadata_1_year",
    "export_log_required": true
  }
}